Benefits of Multi Functionality System

Benefits of Multi Functionality SystemA project throne be defined as a temporary measure that is undertaken to create a result.The term temporary means that every project must cod a start and a set end date. The end is reached when the objectives of the project have been achieved, or it forces clear that the project captures for whatever reason will not be met, or the destiny for the project is not now necessary. Many projects can last for several years. However, the duration of a project is set and would be unfeasible for the project to go on for an indefinite period.Most projects that are undertaken would aim to create or improve something that is needed most projects that are taken on are done for a reason. For example, the project to erect a rugby football League Greats statue, of four Rugby League Legends will create a result expected to last for many years to come. One thing that bank always be predicted is that some snips projects often have unintended social, and enviro nmental impacts that far outlast the projects themselves. get off BackgroundThe purpose of the project is to critically measure what benefits a new system that has multi functionality would be to Vodafone. At the current time, Vodafone have three different systems that hold vital account information, guest information and mesh topology information, this itself causes various problems when it comes to finding a customers details. If the project were to be a success, we could see a reduction in wasted time locating customers details and an overall better organised structure of customer details.Project Aim and ObjectivesThe aim of the project is to investigate and assess the need for a system for Vodafone that can interconnected new and old customers within one main system. With an initial budget cost of 15 million. By conducting this research, it will give an insight upon what impact the incorporation of said such system would have on the business, stakeholders and the employees . At the current time, Vodafone use three different systems that hold vital account information and customer usage information, this lacks efficiently as has a negative knock on effect of advisors having to find a customers details in the various systems, which is not time effective and increases handling time.To have any kind of success the new system must include the followingAbility to allow just familiar users to access the application without downloading any additional softwareAbility to interface with the existing two well established data warehouse applications.What advantage of a new system (business point of view) What advantage of a new system (Customers point of view) Example of other Business that have incorporated a uniform method. ScopeCurrently, Vodafone use 3 systems for customersGeminiCrystalVLTSHaving 3 main systems is not ideal. Each system has a function that the other does not have, then all 3 systems are needed, what is proposed is to incorporate the three c urrent systems to improve efficiency and overall cost.Gemini Used mainly for billing information and queries, would also be used for applying a credit and miscalculations on to account if there was a need to do so.Crystal Also has some billing functions except manually used for assigning faults to a 1st and 2nd tier technical team.VLTS Used for the barring of numbers and the monitoring of queues for problems that would occur on the network.Requirements The payoff of the project is to access the need for a new system the can incorporate all the key main functions of the old 3 systems.Quality of ProjectReliability We would need the system to be reliable and to be able to cope with the demands of any tasks that it may need to undertake with large multiple users at the same time.Usability System will be complex due to the different functions it can perform, but must also be user friendly so that in order for the employees to be able to use it.List of RequirementsProductivityPlan ning precisionPrecision in lead-time, etc.Staff have become frustrated with the need to use 3 systems for all manner of small to large tasks. This, in turn, is creating low staff morale and frustration. It is also creating a need for new starters to be trained on 3 individual systems which is costing the company more money in the long run. By assessing the idea of a new all in one system, this does would certainly create a more positive working atmosphere which in turn will experience the workplace a happier environment and in turn happy staff = happy customers.